What is natural cosmetics?
Natural cosmetics are made from ingredients that mainly come from nature, such as plant extracts, oils, herbs and minerals. No synthetic substances, parabens, sulphates or artificial fragrances and colourings are added.
Are all care products made from natural ingredients?
Yes, all of our skincare products are made from mostly natural ingredients. We use plant extracts, essential oils, and other natural substances to care for your skin. We avoid synthetic chemicals, parabens, sulfates, and artificial fragrances and colors. Although we strive for 100% natural compositions, it may sometimes be necessary to add a small percentage of a safe, natural preservative or ingredient to ensure the quality and shelf life of the product.
Where are your products produced?
Our products are carefully produced in the Netherlands and meet the highest quality standards.
How can I tell if a product is actually natural?
We are transparent about the ingredients we use and ensure that they come from natural sources. All ingredients on the packaging are carefully chosen and listed on our website so you can see exactly what you are using.
Are the products suitable for people with sensitive skin?
Yes, many of our products are specially formulated for sensitive skin. We avoid harsh chemical ingredients and use gentle, hydrating and soothing natural ingredients. Always read the ingredients list before trying a product.
I have not received a confirmation of my order. What now?
The email may have ended up in your spam or junk folder. Was the payment successful? Check your bank statement to be sure. Are you in doubt? Please contact us at info@fbl-beyondbeauty.com, we will be happy to help you.
Can I cancel my order?
If you would like to cancel your order, please send an email to info@fbl.beyondbeauty.com with your order number. If your package is already on its way, it can unfortunately no longer be cancelled.
What is your return policy?
Would you like to return or exchange an item or your entire order? This is possible within 14 days of receipt. Make sure the item is unused and in its original packaging. The return costs are at your own expense. After we have received your return, we will process it within seven working days. You will receive a credit note by email, after which the amount will be refunded within 14 days via the payment method you used. For more details, visit our page about exchanges and returns.
When will I receive my refund for a return?
You will receive your refund within 14 days after we have received the returned products.
What payment methods do you offer?
At the moment we only accept IDeal payments. This will be expanded!
How do I use a discount code?
Enter your discount code during the last step of checkout. Code not working? Check if the code is valid for the products in your shopping cart. Problems? Contact us at info@fbl-beyondbeauty.com.
How can I get in touch with the FBL team?
Send an email to info@fbl-beyondbeauty.com or fill in our contact form. You can find this in the footer when you click on contact.
